Yes. Nyam is committed to providing a safe and secure shopping experience.

Our website uses industry-standard encryption and PCI DSS–compliant payment processing to protect your information at checkout. Nyam operates on Level 1 PCI DSS compliance, the highest level of security certification available to merchants.

This ensures your personal and payment information is handled with the highest standards of protection.

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.

You can also:

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  Track your order via your My Account page
  
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  Visit our Track My Order page and enter your tracking number
  
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  Contact us through our live chat or email us at info@nyam.com

How long does order processing take?

Orders typically take 2–4 business days to process before shipping.

Orders containing more than 10 items may take 3–7 business days to process.

Processing begins once the order status changes to “Accepted.”

For the first 2 hours after placing an order, the status will show “New.”

Can I change or cancel my order?

Yes—but only within 2 hours of placing your order.

Once an order is marked “Accepted,” it is sent to our fulfillment team for preparation and cannot be modified or canceled.

If you need to make changes, please email info@nyam.com within 2 hours of purchase.

Estimated delivery times

Delivery times begin after the order ships and vary by shipping method:

United States – Standard Shipping

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  1–4 business days (USPS)
  

United States – Express Shipping

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  1–3 business days (FedEx)
  

Delivery times are estimates and may vary due to carrier delays or external factors.

Do you ship internationally?

At this time, we ship only within the United States.

We are actively exploring international shipping options, but we want to ensure:

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  Full compliance with international regulations
  
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  Clear customs and import policies
  
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  Fair and transparent pricing for customers
  

If international shipping is introduced, all orders will ship from our U.S. fulfillment center, and customers will be responsible for any applicable customs or import fees.

30-Day Money-Back Guarantee

Every NYAM order is eligible for a full refund within 30 days of the original purchase date. We stand behind the quality of our products and want you to feel confident in your purchase.

Please note:

All returns must meet our return eligibility guidelines. Refunds are issued for qualifying cases such as damaged, defective, or incorrect items. Products cannot be returned due to a change of mind, personal preference, or misuse.

For full details, eligibility requirements, and step-by-step instructions, please visit our Return Policy page.

All Nyam products are third-party tested and backed by a Certificate of Analysis (COA).

A COA verifies:

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  Product quality and purity
  
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  Ingredient accuracy
  
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  Compliance with FDA guidelines for dietary supplements
  

This ensures every product meets defined specifications before reaching our customers.

How are your products manufactured?

Warehouse & Storage

Our manufacturing facilities maintain controlled temperature and humidity levels to preserve product integrity. All warehouse staff are OSHA-trained and certified to meet strict operational standards.

Blending

We work exclusively with manufacturers that use state-of-the-art supplement blending equipment, ensuring precise and uniform ingredient mixing.

Encapsulation

Our partners utilize advanced encapsulation machines, including Bosch 3005 and Bosch 1505 systems, allowing flexibility and consistency in production output.

Bottling & Labeling

Products are bottled using high-capacity, modern bottling systems capable of producing up to 40,000 units per shift. At Nyam, we place strong emphasis on clean, professional, and distinctive packaging.

Quality Control

Quality control extends across every stage—from sourcing and production to packaging and fulfillment. We also incorporate a third-party Quality Advisor to help identify and prevent issues that many manufacturers overlook.

Yes. Our products are formulated to be complementary and can generally be taken together as part of a daily wellness routine.

However, we always recommend following the suggested use instructions on each product label and consulting a healthcare professional if you have specific concerns.

Results vary depending on the individual, lifestyle, and consistency of use.

Many customers report noticing benefits within 1–4 weeks, while others may take longer. Supplements work best when used consistently alongside a balanced diet and healthy lifestyle.

Nyam supplements are intended for adults. If you are pregnant, nursing, taking medication, or have a medical condition, please consult your healthcare provider before use.

Our products are not intended for children unless specifically stated on the product label.

Yes. Our collagen products are gluten-free.

Always refer to the individual product page for full ingredient details.

The U.S. Food and Drug Administration (FDA) does not approve dietary supplements before they are marketed.

Instead, the FDA regulates supplements under federal guidelines that require manufacturers to ensure product safety, accurate labeling, and good manufacturing practices.

To go beyond these requirements, Nyam uses independent, government-regulated third-party laboratories to test our products for quality, purity, and label accuracy. Each product is supported by a Certificate of Analysis (COA) so customers can trust what they’re receiving.